1.REFUND PROCESS
As a general rule, for all the purchases made on the platform by the User shall be entitled to a refund only if it falls any of the below categories.
- If the product is damaged during the transit or due to the negligence on behalf of the company or the Service Provider.
- If there has been a delivery of the wrong product to the customer.
- If there has been a defect in colour, design or the product is worn out.
Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund. The refund request will only be entertained if the service provider or the company selling the goods/products has clearly defaulted. In such cases, refunds will be processed within 7 business days from the date the user raises the request, provided that the company acknowledges it. Additionally, the user will be offered refund options via TT/Wire, with necessary charges deducted. Note: Shipping costs will not be refunded.
All refund requests, including the order number and reason for return along with pictures or a video of the product that supports your reason, must be submitted by the user via email to info@pallywear.com or by calling +91-5025-7575, which are the official communication channels with the platform and the company. The company will disregard all other means of communication. Refunds will only be processed following investigation by the company’s customer care team, adhering to specified guidelines.
Please note: All refund requests are subject to the discretion of the company and the platform. Furthermore, rigorous due diligence will be conducted on the product upon its receipt.
2.CANCELLATION
As a User, you do not have the right to cancel their services upon placing the order for the same and the user shall waive the payment made on such cancellation if any made by the User. The Company at its sole discretion may cancel the user’s service request after the payment is made, if the Company:
- If it suspects a User has undertaken a fraudulent transaction, or
- If it suspects a User has undertaken a transaction which is not following the Terms of Use, or
- For any reason outside the control of the Company.
- If the Company does not want to do business with the User
Further, while all measures are taken to ensure accuracy of service specifications and pricing, the details of the interviewer and other information as reflected on the platform may be inaccurate due to technical issues, typographical errors or incorrect service information provided to the Company and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such event, the Company reserves the right to cancel your order and refund any money that may have been paid by you towards the purchase of such services or can provide the same package that is bought by you. We maintain a negative list of all fraudulent transactions and non-complying users and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.